Refund policy
We offer a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement. Please note that we do not offer returns, only replacements for defective or incorrect items.
To be eligible for a replacement:
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start a replacement request, you can contact us at questions@maxximprove.com. Once your request is approved, we’ll provide instructions on how and where to send your item. Please note that items sent back to us without first requesting a replacement will not be accepted.
You can always contact us for any questions about replacements at questions@maxximprove.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and ensure it is made right with a replacement.
Exceptions / Non-Replaceable Items
Certain items cannot be replaced, including perishable goods, custom products, and personal care items. Additionally, we cannot replace hazardous materials, flammable liquids, or gases. For any concerns about your specific item, please get in touch.
Unfortunately, we do not offer replacements for sale items or gift cards.
European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the right to cancel or request a replacement within 14 days for any reason, without providing a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We do not offer refunds as part of our policy. However, if you are eligible for a replacement and it cannot be provided, we will assess the situation and potentially issue a refund. If a refund is approved, it will be processed through your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at questions@maxximprove.com